FAQ's

“IS IT A MICROCHIP? LIKE THE TYPE A VET WOULD PUT IN YOUR PET? THANKS”

The QR ID Band is not a microchip. It is a band you slip over your pet's head, but can store a lot more information (than traditional metal engraved tag) via your pet's free online profile.

“MY TAG DIDN'T COME WITH AN ACTIVATION CODE”

All activation information are located on the tag.

“HOW I CAN ACTIVATE MY QR ?”

To activate the QR Code : Scan the QR code (or enter the link found on the ID Band into any web browser) and enter the activation code.

“I ENTERED MY TWO CODES BUT IT KEEPS SAYING THEY AREN'T VALID?...”

A common mistake when trying to activate a QR Band is entering the number 0 as the letter ‘O’, or the number 1 as the capitalized letter “i”. Make sure you are entering the codes correctly.

“CAN'T GET MY QR CODE AND ACTIVATION CODE ACCEPTED. ALSO, I WANT TO KNOW IF I CAN FIND THE DOG WITH THE TAG USING MY IPHONE? THANK YOU”

A common mistake when trying to activate a QR Band is entering the number 0 as the letter 'O', or the number 1 as the capitalized letter "i". Make sure you are entering the codes correctly.
You will be able to track your dog if someone finds your dog, scans the QR Code, and shares the location with you. The map of your pet's GPS location will be displayed on your pet's profile page under "Last Scanned".
Also, since you have all your contact info on your pet profile, people that find your pet could contact you via email or phone. They can also contact our customer service to notify you of your lost pet.

“HELLO. I HAVE TWO UNDERCOLLAR's AND AM TRYING TO ACTIVATE THE SECOND ONE AND I CAN'T SEEM TO DO THIS AS IT ALWAYS LOGS ME INTO MY 1ST PROFILE?”

In order to activate the second undercollar® for another pet, please log out from the first profile and create another pet profile with a different username but same email. You'll be able to see all your pets and switch between profiles from the ‘Pet’ tab.

 

For more help activating your undercollar®, please click here

 

*** Please note, that Pet Dwelling activation is the same for their hanging Pet Tag as it is for our undercollar® band!  So when they mention "Pet Tag" it's the same as activating the QR Code on an undercollar®.

If you need further assistance, please submit your support request on Pet Dwelling support page: https://www.petdwelling.com/contact

Or Call Technical Customer Support:
10AM - 6PM EST Monday - Friday

1-646-801-8874